Privacy policy

What we collect

1. What you type into a form. The contact form takes your name, email, company and what you want help with. The waitlist takes your name, email, company and role. The newsletter sign-up takes your email. The AI visibility check takes your email and the website you want checked.
2. What you tell Austin. The chat is saved after each message so we can follow up. If you ask us to get in touch, Austin saves your name, email, company, phone number and what you asked for. On a voice call, your voice is turned into text so Austin can answer.
3. Bookings. When you book a call, the booking page records your name, email and the time you picked.
4. How the site is used. Which pages are visited, roughly from where, and on what kind of device.
5. Payments. When you buy, our payment processor takes your card details and billing address. We never see or keep your full card number.

How we use it

1. To answer you, set up what you bought, and support you.
2. To send the newsletter you signed up for, and the report you asked for.
3. To bill you, and to work out sales tax where the law requires it.
4. To stop spam on our forms.
5. To see which pages help people, so we can improve the site.

We do not sell your information, and we do not share it for advertising.

Who handles it for us

These companies process your information on our behalf:

1. Supabase stores our lead records, Austin's chats and customer accounts, in the United States.
2. Notion holds our list of leads.
3. Resend sends our emails, including the report you ask for and our own alerts about a new message.
4. beehiiv runs our newsletter and courses.
5. Anthropic runs the model that writes Austin's chat replies.
6. ElevenLabs runs Austin's voice calls.
7. Cal.com runs our booking page.
8. Stripe processes your payments and holds your card details.
9. Vercel hosts this website and counts page visits.
10. Google Analytics counts page visits.
11. Cloudflare Turnstile checks that a form is sent by a person, not a bot.

Cookies

1. Google Analytics sets cookies to count visits. Your browser's settings can block them.
2. Vercel's visit count does not use cookies.
3. Austin keeps a chat id in your browser tab so a conversation continues while you browse. It is gone when you close the tab.
4. If you sign in to our course area, a cookie keeps you signed in.

Your choices

1. Every newsletter email has an unsubscribe link.
2. To see, correct or delete what we hold about you, email support@praxisatwork.com. We answer within 30 days.
3. If you are a customer, your company's records are covered by § 13 of the Merlin for Construction subscription terms.

How long we keep it

We keep lead and chat records while they help us follow up with you, and delete them sooner when you ask. Payment records are kept as long as tax law requires.

Security

Your information travels encrypted, and only Praxis staff who need it can open it. If we find a breach that affects you, we tell you.

Children

This site is for businesses. We do not knowingly collect information from anyone under 16.

Changes

We may update this policy. The date at the top shows the latest version. If a change affects how we use what you already gave us, we email you first.

Contact

v1r2al Inc., trading as Praxis, New York, NY. Email support@praxisatwork.com.